By visiting the website or using material from these websites, you accept the following terms. Please note that you may not use the Site if you do not accept the following terms.

  1. Copyright

The content of this Website is the intellectual property of Eftehnon, subject to any rights not expressly granted here. All intellectual property rights of this Website that it contains belong to Eftehnon or to third parties that are legally concerned. By accessing this Website you agree to accept the above copyright laws.

You also agree that you use the website only for personal, non-commercial purposes. You are not given permission or the right to use the marks, symbols, logos, images, designs and generally all the files that appear on this website, without the written consent of Eftehnon.

  1. Privacy

Eftehnon strictly applying the principles of personal data protection, provided by the International and European law that regulates issues related to electronic commerce (Directive 2000/31/EC, PD 131/2003) as well as by the Consumer Protection Law (L. 2251/1994) regulating issues related to distance sales and the relevant provisions of the Greek law (L. 2472/1997) on the protection of the individual and the protection of personal data as supplemented by the decisions of the President of Personal Data Protection Committee, the P.D. 207/1998, 79/2000, article 8 of Law 2819/2000 and European law with directives 95/46/EC and 97/66/EC, expressly declares that it will not make any unlawful use of your personal data and in no way discloses, publishes, sells, rents or trades your personal information and the information you submit to any third party. Upon your request, your personal information is permanently deleted and is not provided in any way to anyone. By submitting material to our server, you agree that the material does not contain material that is untrue, illegal or in any way inappropriate for use and publication.

  1. Third Party Websites

To facilitate your access to its websites, Eftehnon may include links to Internet websites, which are the property of third parties or are managed by third parties and are themselves responsible for their content.

  1. Limitation of Liability

The company has made every effort to depict the products it has as accurately as possible by displaying photos, descriptions and more specific comments. However, this website may contain errors (typographic, numerical and illustration).

  1. Modification of the terms hereof

Eftehnon reserves the right to modify or renew the terms and conditions of transactions and undertakes the obligation to update this text for any change or addition to the terms.

  1. Ownership – Trademarks

The content of this website, including but not limited to the logo, trade name, product photographs, texts, designs, graphics, advertising banners and any visual or verbal elements, constitutes intellectual and commercial property of the business.

The business operates under the distinctive title “Eftechnon” (Greek form: «ΕύΤεχνον») and uses primarily the online spelling eftehnon in its digital and commercial presence for ease of use across the internet and social media. The above forms constitute alternative spellings of the same commercial identity and are associated with the registered trademark and distinctive title of the business.

Rights holder:

Eftehnon
PAPAKOSTA MARIA,
Charilaou Trikoupi 9, Athens, 10678, Athens
VAT NUMBER. 074114534, D.O.Y: KEFODE ATTIKIS
G.E.MI.: 174328201000
Tel.  +302103802067, www.eftehnon.com

Access to and use of this website does not grant, nor shall it be construed as granting, any license or right to use any trademark, logo, design, image or other protected element appearing on this website without the prior written consent of the business or any third-party rights holder.

Any reproduction, copying, modification, publication, transmission, distribution, commercial exploitation or other use of the content of this website, in whole or in part, without prior written permission, is strictly prohibited.

  1. Product Shipments

Eftehnon can serve customers from all over Greece, Cyprus and some Europe and Third Countries (Belgium, Denmark, Switzerland, Ireland, Israel, Norway, Netherlands, Hungary, Serbia and Slovenia*.

Shipments within Greece are made by ELTA Courier, Red Courier in Athens and Box now.

Outside of Greece: Your order is sent by ELTA as a registered shipment.

Your orders are usually shipped:
– within 1 – 3 working days if the product is immediately available
– within 15 working days if the product needs to be manufactured.

Minor delays may occur during sales and festive periods due to workload, as well as during extraordinary circumstances e.g. pandemics, earthquakes, etc.).

In the event that your order cannot be executed due to force majeure (bad weather conditions, strikes, etc.), we will contact you to let us know if you wish to complete it.

EXPLANATIONS:

* In the case of shipping to Third Countries (countries outside the European Union), the customer is responsible for paying any taxes and duties that will be imposed by the Customs or tax authorities of his country. Eftehnon does not know if you will be charged and with what amount, and the customs policy differs significantly from country to country. You can, before placing your order, contact a customs office in your country and be informed about it.

  1. Special Orders

In the event that a customer requests a special order in accessories or jewelry, ring, necklaces or bracelets size adjustment and in some cases in kompolois, which do not exist as products in our online store and or must be designed or even manufactured from scratch, a minimum 50% deposit is required of the total cost and payment before their shipment. In case of cancellation of the order, before its shipment, for any reason, the deposit is not returned. In general, in the case of a Special Order, there is no right of withdrawal, return or change.

  1. Non-Receipt of Order Package

In the event that you have paid for your order, we send it to you and you do not wish to receive it, when it is returned to us, we will refund you the value of the item after deducting the costs of shipping, packaging and the cost of transferring money if any and possible customs clearance costs in case of return from a country outside the European Union.

 Incorrect shipping address

In the event that your order has been paid for, we ship it to you and you have given us an incorrect shipping address: when the item is returned to us, we will refund the value of the item after deducting shipping, packaging and handling costs in the event that exists.

 

Product Return Policy (Order Cancellation / Withdrawal / Returns)

Order Cancellation

If you have completed an online order but it has not yet been dispatched, you may contact us by telephone at +30 2103802067, during store opening hours, or by email at info@eftehnon.com, to request its cancellation.

This option is available until your order has been dispatched and you have been notified accordingly by email, subject to the special terms applicable to orders for products made according to the customer’s individual specifications.

Return of Defective or Incorrect Products

If you receive a defective product, a product different from the one you ordered, or a product that has been damaged during transportation, please contact us at info@eftehnon.com or +30 2103802067.

Eftehnon will examine the issue and take the appropriate action in accordance with the statutory guarantee and the consumer’s legal rights.

Where provided by law, the consumer is entitled to repair, replacement, a price reduction or a refund.

In cases where our business is legally required to cover the costs of returning or replacing a product, these costs will not be charged to the customer.

Statutory rights relating to defective or non-conforming products are separate from the 14-day right of withdrawal.

Return of Non-Defective Products – Right of Withdrawal

Consumers who make purchases through our online store, www.eftehnon.com, generally have the right to withdraw from their purchase within 14 calendar days of receiving the products, without having to provide any reason.

This right applies regardless of the value of the order, subject to the exceptions provided by law.

The following terms apply to online purchases made by consumers in Greece and the European Union countries served by our store. For Switzerland, the additional provisions set out at the end of this policy apply.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement before the 14-day withdrawal period expires.

Your statement may be sent by email to info@eftehnon.com or by post to our business address.

To help us process your request more quickly, please include your full name, order number and details of the product or products you wish to return.

Business Details:

Eftehnon – PAPAKOSTA MARIA

9 Charilaou Trikoupi Street, 10678 Athens, Greece

VAT Number: 074114534 – Tax Office: KEFODE ATTIKIS

General Commercial Registry (G.E.MI.) Number: 174328201000

Telephone: +30 2103802067

Email: info@eftehnon.com

To meet the withdrawal deadline, it is sufficient to send your withdrawal statement before the 14-day period expires.

After receiving your statement, we will send you confirmation and instructions regarding the return procedure.

You may also use the Eftehnon Withdrawal Form. Use of this form is optional, as any clear statement of withdrawal submitted within the prescribed deadline is sufficient.

Deadline and Address for Returning Products

After notifying us of your decision to withdraw, you must return the products without undue delay and no later than 14 calendar days from the date on which you informed us of your decision.

The deadline is met if you dispatch the products before the 14-day period expires.

Return Address:

Eftehnon – PAPAKOSTA MARIA

9 Charilaou Trikoupi Street

10678 Athens, Greece

Telephone: +30 2103802067

Please package returned products carefully to protect them during transportation.

Where possible, returned products should be accompanied by their original packaging, Certificate of Authenticity, accessories and proof of purchase.

If your order included a gift that formed part of the purchase, please include it when returning the entire order.

If you are returning more than one product from the same order, please send the items together whenever possible to facilitate the return procedure.

Return Shipping Costs for Orders within Greece

When withdrawing from the purchase of a non-defective product, the direct cost of returning the product is borne by the customer, provided that the required information was supplied before the purchase.

You may use any courier company of your choice and pay the return shipping costs directly.

Alternatively, for returns within Greece, you may use ELTA Courier and charge the shipment to our business account number 318468.

In this case, the applicable return shipping cost will be deducted from the amount refunded to you.

For parcels weighing up to 1,999 grams, the charge is €5.00, provided that this rate applies to your specific return. For heavier parcels, the corresponding charges apply, as indicated in our published Shipping Methods.

Use of our ELTA Courier account is optional.

Return Shipping Costs from European Union Countries Outside Greece

Eftehnon’s international postal shipments are dispatched through Hellenic Post (ELTA), using the tracked LL postal service. Any additional delivery option available for a particular country is displayed during checkout.

For returns from other European Union countries, customers may choose a postal service or carrier operating in their country.

The direct cost of returning non-defective products is borne by the customer, provided that the customer was informed of this before making the purchase.

ELTA Courier account number 318468 cannot be used for returns from abroad.

We recommend choosing a shipping service that offers tracking and keeping proof of the return shipment.

Consequences of Withdrawal – Refunds and Original Delivery Costs

In the event of a valid withdrawal from the entire order, Eftehnon refunds the price of the products and the original delivery costs up to the amount corresponding to the least expensive standard delivery method offered for that particular order.

If the customer selected a more expensive delivery method, the additional cost resulting from that choice will not be refunded.

For orders within Greece: If BoxNow delivery was available at a cost of €2.00 when the order was placed, but the customer chose courier delivery at a cost of €5.00, the refundable original delivery charge is €2.00.

This amount applies only where BoxNow was genuinely the least expensive standard delivery method available for that particular order.

For orders to other European Union countries: The refundable original delivery charge corresponds to the least expensive standard delivery method available for the particular country and order. The €2.00 limit does not generally apply to international shipments.

If an order was placed under a free-shipping offer, no retrospective charge will be imposed for the original delivery solely because the customer has exercised their statutory right of withdrawal.

Cash on Delivery: In the event of a valid withdrawal from the entire order, any separately charged cash-on-delivery fee will also be refunded in accordance with this policy.

If the customer used our ELTA Courier account to return a product from within Greece, the corresponding return shipping cost will be deducted from the refundable amount.

Refunds and Inspection of Returned Products

Eftehnon processes refunds as quickly as possible, normally immediately after receiving and inspecting the returned product, while complying with the applicable statutory deadlines.

Refunds are made without undue delay and within the statutory 14-day period from the date on which we are informed of the decision to withdraw, subject to the right to withhold reimbursement as provided by law.

Upon receipt, returned products are inspected to verify their identity, completeness and condition, including any visible damage or missing components.

If a parcel is found to be empty, contains a different product, or the returned items show significant damage or missing components, Eftehnon reserves the right to document the circumstances and exercise its legal rights.

Refunds are made using the same payment method used for the original transaction, unless the customer expressly agrees to a different method without incurring any additional charges.

For Cash-on-Delivery Orders: The courier company may require several working days to transfer the collected payment to our business bank account. This timeframe is taken into account when organising the practical refund procedure, without extending the statutory deadlines.

For orders paid by cash on delivery, refunds are made by bank transfer to an account designated by the customer, subject to the customer’s agreement and without additional charges.

Cash refunds are not provided at our physical store.

Condition of Returned Products and Special Protection of Komboloi

Eftehnon’s komboloi (Greek worry beads) and other handmade products are crafted from carefully selected natural and other materials, some of which are particularly sensitive to strong impacts, pressure and excessive mechanical stress.

Each Eftehnon komboloi is accompanied by a Certificate of Authenticity identifying the materials used and providing instructions for proper care.

As stated in our certificate:

“Care for it with love and gently caress its beads, avoiding strong impacts that may damage it.”

Consumers are entitled to examine a product to the extent necessary to establish its nature, characteristics and functioning, just as they would reasonably be allowed to examine it in a physical store.

Such examination does not include use or handling that goes beyond what is necessary to inspect the product.

In particular, forcefully striking the beads against one another or against hard surfaces may cause cracks, breakage, scratches or other permanent damage.

If a product suffers a documented reduction in value due to handling beyond what was necessary to examine it, the consumer may be liable for the corresponding diminished value, in accordance with applicable law.

In cases of particularly severe and documented damage, the reduction in commercial value may amount to the full value of the product, provided that the relevant legal requirements are met.

Careful examination of a product or opening its packaging does not, in itself, result in the loss of the right of withdrawal.

These provisions do not restrict the consumer’s statutory rights in the event of a defective or non-conforming product.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in cases expressly excluded by law.

These exceptions include, where the relevant legal requirements are met, products made according to the customer’s individual specifications or products that are clearly personalised.

The fact that a product is handmade does not, in itself, exclude the right of withdrawal.

Special orders made exclusively according to the customer’s individual requirements are also subject to the terms set out in the Special Orders section of our store.

Purchases for Professional or Business Purposes

The statutory 14-day right of withdrawal applies to consumers purchasing products for purposes outside their trade, business or profession.

This particular consumer right of withdrawal does not apply to purchases made for professional or business purposes.

The buyer’s status and the purpose of the purchase are assessed on the basis of the actual circumstances of the transaction, rather than solely on the type of sales document issued.

Orders Shipped to Switzerland

For orders with a delivery destination in Switzerland, Eftehnon accepts cancellation requests before dispatch, in accordance with our order cancellation terms.

After dispatch, Eftehnon does not offer voluntary returns or exchanges of non-defective products merely because the customer has changed their mind, without prejudice to any mandatory rights provided by applicable law.

When products are imported into Switzerland, customs duties, import VAT, customs clearance fees or other charges may be imposed. These charges are payable by the recipient.

Such charges are not included in Eftehnon’s product prices or shipping fees.

Eftehnon has no control over the charges imposed by the customs authorities or other competent bodies in the destination country and cannot determine in advance whether such charges will apply or what their exact amount will be.

We recommend that customers contact the relevant Swiss customs authorities before placing an order to obtain information about any additional charges.

The customer’s statutory rights in the event of a defective product, lack of conformity or incorrect shipment remain unaffected.

 

 Product Prices

All prices presented in our catalogues include VAT at 24% (jewellery and komboloi/worry beads). Prices refer to the quantities available in our stock and apply as displayed at the time the order is placed.

As jewellery and, in general, products that contain precious metals are affected by fluctuations in international market prices (e.g., silver, gold), as well as by changes in the cost of raw materials, Eftehnon reserves the right to adjust prices whenever necessary. Such adjustments may be made both upwards and downwards, depending on the prevailing cost of materials. In periods of significant market changes, there may be a price difference between earlier and later batches of the same design/product.

For transactions made in instalments via credit card, the amount of each monthly instalment is calculated by dividing the product price by the number of instalments you select, with no additional interest.

  1. Applicable Law

All the transactions you carry out through the website www.eftehnon.com of the company Eftehnon are governed by the International and European law that regulates matters related to electronic commerce (Directive 2000/31/EC, PD 131/2003) as well as by the Law on consumer protection (Law 2251/1994) which regulates issues related to distance sales.

  1. Risk transfer

In contracts where the supplier ships the goods to the consumer, the risk of loss or damage to the goods is transferred to the consumer when he or a third party designated by the consumer and other than the carrier has acquired physical possession of the goods. Also, the risk is transferred to the consumer from the moment of delivery of the goods to the carrier, if the carrier has been instructed by the consumer to transport the goods and this option was not offered by the supplier, without prejudice to the consumer’s rights against the carrier.